Synthetix create multi-channel online customer service solutions for clients such as Acas, Boots, London 2012, Virgin, EasyJet, Morrisons, Unilever and Yorkshire Building Society.
Our web self-service technologies help you deliver FAQs and solve customer problems on the web, mobile phones and social networks.
If you have a call-centre, Synthetix knowledgeAgent extends the same knowledge-base to your agents.
And for customers who can’t self-serve the answers they need, our seamless web chat software, Synthetix liveChat, connects them with your call-centre team.
Our clients reduce inbound e-mail and call volumes by an average of 25%, building strong customer engagement and satisfaction levels.
We know that choosing a partner to develop your online customer service is a decision of real strategic importance for your business. We work with our clients throughout the year to understand their business and optimise their online knowledge-delivery. We’ve been doing this for over 11 years now – no company has more experience of building and maintaining high-quality knowledge-bases than us.
Visit us at http://www.synthetix.com for more.